Shipping Policy
♡ Free worldwide shipping on ALL orders ♡
Please allow 2 to 5 business days for order processing and to receive your shipping confirmation email.
Once your order is processed and shipped out, you will receive a confirmation email with the shipping tracking number. It may take 3-5 business days for updated tracking to become available after receiving your confirmation email.
Shipping time does not include order processing or customs handling time.
Average shipping times vary by country:
| Destination | Estimated Shipping Time |
| United States | 4 - 10 business days |
| Canada | 4 - 12 business days |
| UK & Europe | 5 - 10 business days |
| Australia | 5 - 10 business days |
| Worldwide | 10 - 20 business days |
KozyLabs is not responsible for duties/taxes upon arrival or for holding times due to customs clearance in your country.
Shipping Information
If you have provided the incorrect shipping address, please notify us as soon as possible via info@kozylabs.com. We will do our best to help. If the order has already been shipped out, unfortunately you will need to place a new order with the correct address. We are not liable for the costs of the original or new order.
Please double check that your shipping details are correct before processing your order.
Status Concerns
If you have concerns about the status of your package, please contact the final carrier for more information or to file a claim.
Lost or Stolen Packages
KozyLabs cannot be held responsible for lost, damaged, or stolen packages. Occasionally, carriers may mistakenly mark packages as "Delivered" before they're actually dropped off. If you've received a delivery notification but haven't received your package after more than two hours, please contact the carrier.
We suggest checking with your neighbors, building manager, or leasing office in case the package was misdelivered to one of these locations.
In rare cases, package may show as 'delivered' but could take additional 24 hours. If it has been over 24 hours from the 'delivered' status, please submit a service ticket with the carrier directly.
Package has been 'Returned To Sender'
If your package has been returned to sender (RTSed), please contact our customer service team right away with your order number, shipping address, and event date, and we'll do our best to help.